Privacy Policy

Hawkins Service Group LLC (“HSG”) uses information submitted through this website to respond to inquiries and discuss requested services.

Information you provide

Our inquiry form collects your name, email address, city and state, the type of help requested, and your description of the work. You may also provide a phone number.

Please provide only information relevant to your request.

How we use your information

We use inquiry information to review the work requested, contact you, discuss estimates and scheduling, and maintain records of customer communications. If an inquiry becomes a project, relevant information may also be used for project administration, invoicing, and accounting.

We do not use inquiry details to send promotional emails or text messages.

Where information is stored

Form submissions are stored in Wix and sent to HSG’s Microsoft 365 email. Relevant customer and project details may also be entered into QuickBooks.

Access within HSG is limited to employees with administrative responsibilities. Wix, Microsoft, Intuit QuickBooks, and Google process information through the services we use, subject to their own privacy policies and settings.

We do not sell customer leads or distribute them to other businesses for marketing.

Cookies, analytics, and advertising

This website is hosted by Wix, which uses cookies and related technologies to operate and protect its services.

HSG has connected Google Analytics and Google Ads. These services can process browsing and interaction information to support website analytics and advertising measurement. The information collected and how it is used depend on the enabled features and settings.

How long we keep information

HSG currently retains inquiry records without a routine deletion schedule. Records may remain in Wix, email, and, where applicable, QuickBooks.

We have not established a fixed retention period. You may contact us about deleting information. Any response will consider the records involved and applicable recordkeeping requirements.

Privacy questions and requests

Contact us to ask about your information or request access, correction, or deletion. We will review your request and respond according to applicable law. We may need to verify your identity before providing or changing records.

Email: info@hawkinssg.com
Phone: 606-213-6991

Changes to this policy

We will update this policy when our information practices change and revise the date shown above.